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Team Relations Specialist

Expectations: Accomplish day to day tactical objectives in support of the company and the
department goals. Demonstrates adherence to company policies and procedures in support of
safety, quality, delivery, cost and morale (SQDCM) initiatives. Embrace and promotes company
core values to establish and maintain a culture committed to ethical practices, legal compliance
and a union-free environment. Takes initiative to participate in training and developing
opportunities to prepare for current and future challenges.
Role(s): Serves as an advocate for hourly Team Members by supporting both hourly Team
Members and front-line supervisors in conflict resolutions, communications, interpreting and
upholding company policies, and promoting a positive environment in alignment to company Core
Values. Acts as a liaison between Team Members and other departments (i.e. HR, EHS, GA) to
obtain answers to questions or assist with problem resolution
Essential Roles and Responsibilities:
 Maintains daily communication with hourly Team Members to resolve routine
questions and concerns, as well as gauge Team Member morale.
 Maintains daily communication with the Assistant Manager of Team Relations to ensure
that management is aware of current issues and concerns.
 Helps front-line supervisors to ensure uniform application of company policies through
internal audits, conducting investigations, and escalating issues for resolution to the
Assistant Manager of Team Relations as appropriate.
 Supports front-line supervisors in conducting disciplinary investigations and serves as
the Team Member’s advocate in ensuring consistent treatment in accordance to company
policies and procedures.
 Serves as a liaison to acquire needed information for Team Members or to arrange
meetings with the appropriate personnel.
 Works in coordination with supervisors, managers, and administration to communicate
information to Team Members in a timely manner.
 Enters corrective action reports into department database.
 Participates in facilitation of annual hourly Team Member Satisfaction Survey and data
entry of responses in preparation for reporting results.
 Prepares, and may present, various reports, as requested.

 Maintains company bulletin boards and assists with creation of TV Messenger
programming.
 Assists with administrative, communication, safety, and training issues.
 May conduct, or assist in conducting, company sponsored training.
 Other duties and projects as assigned.
Minimum Education and Experience Requirements:
 Bachelor’s Degree (BA/BS) in Human Resources Management or related field.
 PHR Certification desired.
 3-5 years of experience as an HR Generalist, TR Specialist, Recruiter or other similar role
in lieu of education.
 PC literate, including Microsoft Office Products
 Ability to work a rotating schedule.
 Strong business writing skills; Ability to multi-task and deliver excellent customer
service to Team Members.
 Ability to learn and apply investigation, documentation, and conflict-resolution skills.
 Ability to learn training facilitation skills to deliver training sessions to Team Members
on various topics in support of union-free environment.
 Ability to monitor employee morale and act as a positive role model in improving
company culture, communicating effectively, and promoting company core values.

 

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