Plans, coordinates, and directs quality control system and programs designed to ensure
continuous production of products consistent with established standards by performing the
following duties personally or through subordinate supervisors. Responsible for maintaining QS
certification and implementation of IATF 16949:2016
Essential Performance Skills, Duties, and Responsibilities
• Must understand and follow ISO9001 and IATF16949 systems
• Develops and analyzes statistical data and product specifications to determine present
standards and establish proposed quality and reliability expectancy of finished product.
• Formulates and maintains quality control objectives complementary to corporate policies
• Creates and implements inspection criteria and procedures.
• Interprets quality control philosophy to key personnel in organization.
• Coordinates objectives with production procedures in cooperation with other managers to
maximize product reliability and minimize costs.
• Provides inspection activity for product throughout production cycle.
• Applies total quality management tools and approaches to analytical and reporting
processes within each department.
• Directs workers engaged in inspection and testing activities to ensure continuous control
over materials, facilities, and products.
• Works with Buyer and vendors to insure quality of purchased parts for company use.
• Designs and implements quality control training programs.
• Investigates customer complaints regarding quality.
• Looks for ways to improve and promote quality.
• Controls departmental budget; creating annual plan, maintain monthly budget.
• Follows company policies and procedures.
• Observes safety and security procedures. Reports potentially unsafe conditions.
• Responsible for keeping work area clean and organized.
• Regular and predictable attendance.
• The ability to complete an assigned task in a safe manner and in a constant state of
alertness and must understand and follow all safety rules.
• Must be able to work in a cooperative manner with co-workers, supervisors, and others
on Company premises.
• Work well under pressure.
• Read and follow work instructions
• Must work the days and hours necessary to perform all assigned responsibilities and
tasks. Must be available (especially during regular business hours or shifts) to
communicate with co-workers, supervisors, clients, vendors and any other person or
organization with whom interaction is required to accomplish work and project goals.
• Performs other related duties as required.
Directly supervises employees in the Quality Control department. Carries out supervisory
responsibilities in accordance with the organization’s policies and applicable laws.
Responsibilities include, but are not limited to, interviewing, hiring, and training employees;
planning, assigning, and directing work; appraising performance; rewarding and disciplining
employees; addressing complaints and resolving problems.
To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and
analyzes information skillfully; Develops alternative solutions; Works well in group
problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management – Develops project plans; Coordinates projects; Communicates
changes and progress; Completes projects on time and budget; Manages project team
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and
development opportunities; Strives to continuously build knowledge and skills; Shares
expertise with others.
• Customer Service – Manages difficult or emotional customer situations; Responds
promptly to customer needs; Solicits customer feedback to improve service ; Responds to
requests for service and assistance; Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality;
Listens to others without interrupting; Keeps emotions under control; Remains open to
others’ ideas and tries new things.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; Responds well to questions; Demonstrates group
presentation skills; Participates in meetings.
• Written Communication – Writes clearly and informatively; Edits work for spelling and
grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to
read and interpret written information.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and
openness to others’ views; Gives and welcomes feedback; Contributes to building a
positive team spirit; Puts success of team above own interests; Able to build morale and
group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Visionary Leadership – Displays passion and optimism; Inspires respect and trust;
Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and
• Change Management – Develops workable implementation plans; Communicates changes
effectively; Builds commitment and overcomes resistance; Prepares and supports those
affected by change; Monitors transition and evaluates results.
• Delegation – Delegates work assignments; Matches the responsibility to the person; Gives
authority to work independently; Sets expectations and monitors delegated activities;
Provides recognition for results.
• Leadership – Exhibits confidence in self and others; Inspires and motivates others to
perform well; Effectively influences actions and opinions of others; Accepts feedback
from others; Gives appropriate recognition to others.
• Managing People – Includes staff in planning, decision-making, facilitating and process
improvement; Takes responsibility for subordinates’ activities; Makes self available to
staff; Provides regular performance feedback; Develops subordinates’ skills and
encourages growth; Solicits and applies customer feedback (internal and external);
Fosters quality focus in others; Improves processes, products and services.; Continually
works to improve supervisory skills.
• Quality Management – Looks for ways to improve and promote quality; Demonstrates
accuracy and thoroughness.
• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for
cultural differences; Educates others on the value of diversity; Promotes a harassment-
free environment; Builds a diverse workforce.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others;
Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative
tasks correctly and on time; Supports organization’s goals and values; Benefits
organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking – Develops strategies to achieve organizational goals; Understands
organization’s strengths & weaknesses; Analyzes market and competition; Identifies
external threats and opportunities; Adapts strategy to changing conditions.
• Judgement – Displays willingness to make decisions; Exhibits sound and accurate
judgment; Supports and explains reasoning for decisions; Includes appropriate people in
decision-making process; Makes timely decisions.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and
overcomes obstacles; Measures self against standard of excellence; Takes calculated risks
to accomplish goals.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans
for additional resources; Sets goals and objectives; Organizes or schedules other people
and their tasks; Develops realistic action plans.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position; Accepts
responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality; Applies feedback to improve performance; Monitors own work to
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to
increase productivity; Works quickly.
• Safety and Security – Observes safety and security procedures; Determines appropriate
action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and
• Adaptability – Adapts to changes in the work environment; Manages competing demands;
Changes approach or method to best fit the situation; Able to deal with frequent change,
delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work
responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long hours of work
when necessary to reach goals.; Completes tasks on time or notifies appropriate person
with an alternate plan.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased
responsibilities; Takes independent actions and calculated risks; Looks for and takes
advantage of opportunities; Asks for and offers help when needed.
• Innovation – Displays original thinking and creativity; Meets challenges with
resourcefulness; Generates suggestions for improving work; Develops innovative
approaches and ideas; Presents ideas and information in a manner that gets others’
Essential Technical Skills, Qualifications, Education And/Or Experience:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Education and/or Experience
BS in engineering with 7-10 years of experience as a QC or QA engineer; as well as at
least 5 years experience in a direct management role. Strong Knowledge of IATF, AIAG,
PPAP process, APQP, FMEA, Kaizen, Poke-yoke.
Ability to read, analyze, and interpret general business periodicals, professional journals,
technical procedures, or governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively present information and respond
to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations
where only limited standardization exists. Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Internet software;
Project Management software; Spreadsheet software and Word Processing software.
Other Skills and Abilities
Working knowledge of processes and procedures typically utilized when manufacturing
components for the automotive industry. PPAP, APQP, PFEMA, FEMA, IATF knowledge is
Extensive knowledge of quality systems and quality system implementation is required.
Essential Physical Demands
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or
hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel;
reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally
lift and/or move up to 50 pounds.
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving
mechanical parts. The noise level in the work environment is usually very quiet.